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Services companies require different approaches to open innovation due to the different inherent models of sharing information during and after the creation of new service models. In a world where transparency is so important and pushing the boundaries of company secrets being exposed, how do we protect our inventions if these inventions are prominently in the intellectual space? So, let’s take a look at innovation i

“I can’t change the direction of the wind. But I can adjust my sails.” — Anonymous People experience change in a very personal way; no matter if the organisation is fighting to survive or at the top of a growth curve. They need to do things differently or stop what they have been doing. Tomorrow’s uncertainty, confusion and vagueness replaces yesterday’s predictable and stable environment. In spite of logic, cr

The variety of discussion people have in elevators without any regard for the unknown audience amongst the rest of the vertical travellers often raises an eyebrow.  Last week however my reaction was somewhat more contemplative and left me pondering the subject matter for some time. I overheard two employees in a corporate client’s elevator discussing their performance appraisals. The one was astounded that her collea

It is always interesting to observe the exponential ramp-up in work effort during the early months of the year. But this year seems different. It seems that the so-called time for “talking” is over. The time for “walking” has come. Financial Services organisations have (for years now) made elaborate plans, creating massive architectures and process frameworks and mapped countless application components into disparate