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We are actively involved in reshaping the digital landscape for our clients. This extract is written by Kyle Culbert, SystemicLogic Consultant. Digital Strategy, A view Digital is clearly still the fastest growing area of marketing, customer retention and engagement. Inevitably, digital channels and engagement through digital channels are now not only an expected part of audience experience when connecting with a bra

Networks are the infrastructure for the transmission of information and ideas. A meme is what packages the ideas and information that is being sent. Coined by Richard Dawkins, a meme derives from the term ‘gene’ (the information carrier within biological organisms) and the Greek word ‘mimetismos’ (meaning something imitated). Therefore a meme is an informational carrier that operates through mimetic behaviour. A meme

It seems that organisations these days can’t simply get away with having “just good people” to drive successful change and operational outcomes.  The key to driving performance does not lie in the pure formal structure either, but rather how the informal network of people, processes, resources and knowledge components get tied in together to create value. Organisational Network Analysis is starting to make some inroa

Service excellence is so much more than merely pulling another rabbit out of another hat. It has to be the right rabbit, from the right hat. But wait there’s more….it’s equally important how you pull the rabbit out of the hat and when exactly you pull the rabbit out of the hat. Did you remember to smile when you pulled the rabbit out of the hat? Service excellence starts with a service vision and a service stra

A trusted friend recently reminded me that it is by no mere coincidence that humans have 2 ears and one mouth. Although we are obviously more equipped to receive than transmit, both are absolutely essential for clear communication and absolute understanding.   In the present age of information where it is practically impossible to be out of touch anywhere on the planet and where we are spoilt for communication medium

At the very onset of the book, I was met with my biggest challenge – teaching a concept that demands an untutored state of mind. My attempt to bring various non-business disciplines into the business world has been a stimulating journey. Innovation has become a generic and everyday term, in fact it is difficult to find a more generic term as you drive past the shining billboards of industry leaders. Easy to spell, ea

Despite concerted efforts by many financial institutions to capitalise on the emerging markets in Africa, it is not that easy to find success stories.  80% of Africans still do not have access to formal financial services as financial institutions continue to force traditional banking products into the continent.  These remain inaccessible and when they are accessible, very expensive and beyond the means of most cons

Organisations have traditionally been viewed through a mechanistic paradigm. This view holds that organisations are like machines and are composed of parts lacking any intrinsic relationship to each other. It is however, fast becoming outdated in today’s highly connected world. Modern perspectives of organisations are increasingly moving away from this mechanistic paradigm towards a view that is more similar to compl

Services companies require different approaches to open innovation due to the different inherent models of sharing information during and after the creation of new service models. In a world where transparency is so important and pushing the boundaries of company secrets being exposed, how do we protect our inventions if these inventions are prominently in the intellectual space? So, let’s take a look at innovation i

It is always interesting to observe the exponential ramp-up in work effort during the early months of the year. But this year seems different. It seems that the so-called time for “talking” is over. The time for “walking” has come. Financial Services organisations have (for years now) made elaborate plans, creating massive architectures and process frameworks and mapped countless application components into disparate