The following reports solely for the use of client personnel. No part of it may be circulated, quoted, or reproduced for distribution outside the client organization without prior written approval. This material was produced by Innovation Agency based on client interaction; it is not a complete record of the discussion.
2012 Innovation Studies
2012 Banking Innovation Study – South Africa
This study investigates a number of aspects surrounding the level of innovation being achieved by organizations, as perceived from a localized end-user perspective. The study also looks at the level of customer satisfaction with their bank; whether they use other banks and what would entice a customer to switch from one bank to another. The market research conducted highlights which banks are perceived to be the most innovative in the industry. Further analysis delves into why this is so, and how this perception about the banks has changed since the 2007 study. Download
2011 Innovation Studies
2011 Annual Innovation Study – South Africa
This study investigates a number of aspects surrounding the level of innovation being achieved by organizations, as perceived from a localized end-user perspective. The study also explores innovation from an organizational level; whether or not innovation is promoted within organizations; and how individuals deal with ideas they may have. Further analysis delves into why individuals share their ideas with certain people. This will provide insight into some of the critical success factors with regards to innovation management. Download
2011 Banking Innovation Study – South Africa
This study investigates a number of aspects surrounding the level of innovation being achieved by organizations, as perceived from a localized end-user perspective. The study also looks at the level of customer satisfaction with their bank; whether they use other banks and what would entice a customer to switch from one bank to another. The market research conducted highlights which banks are perceived to be the most innovative in the industry. Further analysis delves into why this is so, and how this perception about the banks has changed since the 2007 study. Download
2011 Telco Innovation Study – South Africa
This study investigates number of aspects surrounding the level of innovation being achieved by organizations, as perceived from a localized end-user perspective. The study also looks at the level of customer satisfaction with their telecommunications provider (Telco); and what would entice a customer to switch from one Telco to another. The market research conducted highlights which Telcos are perceived to be the most innovative in the industry. Further analysis delves into why this is so. Download