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I recently bought a new GPS. THIS ONE gives you “live” traffic updates, tells you the quickest route and allows you to report road adjustments online; I was wondering if it’s able to make coffee too! I would be able to make informed decisions based on accurate real-time data. The most basic 2-dimensional map is drawn on the back of the napkin – getting you safely to your friend’s house – or you could use a stan

The 1st of April comes once a year together with jokes, pranks and fake reports on the news causing outright laughter and giggles in the work place and on the streets. This year was no different than any other albeit with a slight twist. On 1st April 2011 the new Consumer Protection Act was enforced in South Africa. Exciting for some, thrilling for others and daunting to a number of organisations. Most social network

“I can’t change the direction of the wind. But I can adjust my sails.” — Anonymous People experience change in a very personal way; no matter if the organisation is fighting to survive or at the top of a growth curve. They need to do things differently or stop what they have been doing. Tomorrow’s uncertainty, confusion and vagueness replaces yesterday’s predictable and stable environment. In spite of logic, cr

The variety of discussion people have in elevators without any regard for the unknown audience amongst the rest of the vertical travellers often raises an eyebrow.  Last week however my reaction was somewhat more contemplative and left me pondering the subject matter for some time. I overheard two employees in a corporate client’s elevator discussing their performance appraisals. The one was astounded that her collea

It is always interesting to observe the exponential ramp-up in work effort during the early months of the year. But this year seems different. It seems that the so-called time for “talking” is over. The time for “walking” has come. Financial Services organisations have (for years now) made elaborate plans, creating massive architectures and process frameworks and mapped countless application components into disparate

It appears that there are currently people who view process as “a way to manage stupid people”! At the very least, different levels of documented processes aide inexperienced staff of what, when, how, who and where things happen which liberates managers from constantly having to supervise them and long, expensive training courses. Experienced staff members can indeed fast track or take short cuts when it is feasible