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It seems that organisations these days can’t simply get away with having “just good people” to drive successful change and operational outcomes.  The key to driving performance does not lie in the pure formal structure either, but rather how the informal network of people, processes, resources and knowledge components get tied in together to create value. Organisational Network Analysis is starting to make some inroa

The way work gets done in companies is not always obvious from organisational charts. Often tasks, functions and process maps are only seen from a mechanistic perspective. Processes and task performance are improved and often changed by social and influential relationships found in a company’s shadow network. Increasingly, a growing body of knowledge about the shadow organisation, the network effect and the role of r

A trusted friend recently reminded me that it is by no mere coincidence that humans have 2 ears and one mouth. Although we are obviously more equipped to receive than transmit, both are absolutely essential for clear communication and absolute understanding.   In the present age of information where it is practically impossible to be out of touch anywhere on the planet and where we are spoilt for communication medium

Organisations have traditionally been viewed through a mechanistic paradigm. This view holds that organisations are like machines and are composed of parts lacking any intrinsic relationship to each other. It is however, fast becoming outdated in today’s highly connected world. Modern perspectives of organisations are increasingly moving away from this mechanistic paradigm towards a view that is more similar to compl

In an effort to explain the power of relationships and how information can lead to action, Malcolm Gladwell uses the example of Paul Revere in his much acclaimed book The Tipping Point (2003). As a real connector, Paul Revere managed to rally American colonists along the route to Lexington via the towns west of Boston in the wake of a British military onslaught. At the same time that Revere began his epic horse ride