The social aspect of everyday interaction has become a fundamental part of the way in which we navigate our world. The rise in socially aware, knowledge-seeking and participative customer suggests that a fundamental shift in business-customer interaction is inevitable. Chinese financial institutions, in particular banks, have undergone (and continue to undergo) huge changes in the way they operate, are [...]

The advent of Internet and communication technology has significantly transformed the business of banking. It has also stimulated the development of Core Banking (CB) solutions that drive key banking operations. CB systems provide transaction processing and account management functions underpinning traditional and contemporary banking products and services. Banking organisations are driving towards core banking systems [...]