In an effort to explain the power of relationships and how information can lead to action, Malcolm Gladwell uses the example of Paul Revere in his much acclaimed book The Tipping Point (2003). As a real connector, Paul Revere managed to rally American colonists along the route to Lexington via the towns west of Boston [...]

The new kid on the “hype” block is Cloud Computing.  I am told not to confuse Cloud and Grid Computing even though it’s not too difficult to bundle them as one concept. In effect what Cloud Computing attempts to do is remove complexity by abstraction.  This means that a user achieves a result without really [...]

Systematic and comprehensive organisational performance analysis is the only accurate basis for improving performance at the organisational, process, team and even worker levels.  Regardless of the approach used, most standard improvement methodologies include multiple phases – from analysis to benefits evaluation. However, it is the way in which the analysis phase is conducted that determines [...]