Services companies require different approaches to open innovation due to the different inherent models of sharing information during and after the creation of new service models. In a world where transparency is so important and pushing the boundaries of company secrets being exposed, how do we protect our inventions if these inventions are prominently in [...]

If you have a business process that has been developed over many years, the people using the process and the people defining the process all get integrated into the technology that automates parts of it. Interfaces into the technology platforms are defined and developed based on business processes that require automated flow of information and [...]