Aspects such as profit margins, stock levels, cycle times, inventory turns, days sales are normally analysed and interpreted as indicators of corporate performance and operational effectiveness. However, even though some leading companies are succeeding in measuring critical performance relating to their businesses, many Information Age organisations are still struggling to answer basic questions around process rationalisation. How do we effectively measure our business processes? What is needed to make business understand the value of process measurement? Is business process measurement just another draining process?

The Challenges
SystemicLogic’s has undertaken a number of projects in the process management area. Challenges militating against sound administration of process were identified:

• Business processes can be too many within a single organisation, for example, in large organisations so many business activities can be found at different level of process abstraction, that is, at strategy, tactical and operations levels. Further complicating the process landscape is the rise of the global economy and the growth of computer mediated networks that has created networked enterprises consisting of a disparate constellation of distributed electronic and non-electronic processes and technologies in one organisation.

• Business processes are usually not accurately and appropriately documented because of lack of attention to best of practice methods and information management practices. Sometimes organisation expand so rapidly that there is barely time to document the process and keep track of changes to processes.
• As a result maintaining process measurements becomes a Herculean task for process practitioners.
• Process is now fighting for survival and more often than not it is misunderstood because of the above challenges.

What Needs To Be Done
SystemicLogic recognised opportunities that process leaders need to explore when dealing with process performance measurement quagmires.To find out the solutions and some success stories in process measurement Read more…